Spirit of Old

Terms and Conditions

Payment

We are happy to post worldwide and accept payment through Paypal. All orders must be paid for in full, and funds must have cleared before goods are posted out.

Delivery

The amount of time taken to post items out varies depending on whether the piece is a stock item or made to order. Stock items are generally posted out within a few days of payment, possibly up to a week at times. If you need an item urgently or for a set date please feel free to email or message and we can advise on what's possible. If you are in the UK and would like to change to delivery to Special Delivery instead of first class, please message and I can arrange that with you.

Using our standard postage, items within the UK are sent via Royal Mail using first class Signed For. Items outside of the UK are sent via airmail with tracking and insurance.

If you're outside of the UK you may be required to pay customs charges and/or comply with your country's import regulations and these are the responsibility of the customer.

Refunds

If you purchase an item from us and then change your mind, you can return it within 7 days and receive a full refund (minus the postage and packing charge and the cost of returning it to us) providing the item is returned in the original, undamaged, unused and saleable condition. This does not apply to items made to order including customised items or copies of items which are requested by the customer unless the item is faulty or damaged.

We want you to love your new Spirit of Old treasure and the service we offer so in the (very!) rare event of a problem, please send a message through our contact page or email us at enquiries@spiritofold.co.uk. We will do everything we can to help resolve any problem.

If you have any queries, please email before placing your order.

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